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How to cancel a laybye refund on DPOS

Use this option to Refund (Cancel) the Laybye Account. A Laybye can only be Refunded if:

• The Customer requests to have it refunded.

• The Laybye is older than 6 calendar months. You need to Cancel the Laybye in POS Controller First.

PROCEDURE TO CANCEL LAYBYE IN POS CONTROLLER

Step 1: Click Utilities

Step 2: Click Tools

Step 3: Click Cancel Laybyes    

LAYBYE ENQUIRY

Step 4: Logging into DPOS.

Step 5: Click Laybye Enquiry.

Step 6: Put in the Contract number or Click on Search.

Step 7: You can search for a specific Customer using; Customer Name, Tel1, Passport Number or Customer Code.

Step 8: Select Customer from the list and click on OK.

Step 9: Laybye details will be displayed – information can be seen by Laybye Items and Transaction Details.

Step 10: Click on Refund.

Step 11: Choose a Refund Reason and Finalise the Transaction.

The Laybye is cancelled and customer receives money back.


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