Use this option to Refund (Cancel) the Laybye Account. A Laybye can only be Refunded if:
• The Customer requests to have it refunded.
• The Laybye is older than 6 calendar months. You need to Cancel the Laybye in POS Controller First.
PROCEDURE TO CANCEL LAYBYE IN POS CONTROLLER
Step 1: Click Utilities
Step 2: Click Tools
Step 3: Click Cancel Laybyes
Step 4: Logging into DPOS.
Step 5: Click Laybye Enquiry.
Step 6: Put in the Contract number or Click on Search.
Step 7: You can search for a specific Customer using; Customer Name, Tel1, Passport Number or Customer Code.
Step 8: Select Customer from the list and click on OK.
Step 9: Laybye details will be displayed – information can be seen by Laybye Items and Transaction Details.
Step 10: Click on Refund.
Step 11: Choose a Refund Reason and Finalise the Transaction.
The Laybye is cancelled and customer receives money back.