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How to do refunds on invoices with multiple items

Step 1: Log into the system using your username and password to get to Unisolv master menu 

Step 2: Select option 5 for Invoicing program 

Step 3: Use your cashier code and password to get to Invoicing options 

Step 4: Select option 2 for cash refund  

Step 5: The system will ask for a docket number, which is on the cash sale till slip.  

Step 6: A list of items bought will appear, select Amend by Line to choose a specific item you want to refund. Press Tab to transfer  

Step 7: The system will ask if you need to pass more credit select N, and select the reason for the refund  

Step 8: At tender function, select the correct tender for the refund and type in the exact amount of the refund, nothing less or more than the refund amount. And finish the sale


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